Privacy policy

Privacy Policy

Last updated: June 10, 2026

This Privacy Policy describes how Trueroots Organic Spices ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from truerootsorganicspices.com.

Information We Collect

When you visit our store, we collect:

  • Personal Information: Name, email address, phone number, billing and shipping address
  • Payment Information: Payment details are processed securely through our payment providers (Razorpay, PayPal). We do not store your payment card details.
  • Device Information: IP address, browser type, time zone, and cookies
  • Order Information: Products purchased, order history, and preferences

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your queries and provide customer support
  • Send promotional emails and offers (only if you have opted in)
  • Improve our website and customer experience
  • Comply with legal obligations

Sharing Your Information

We share your information only with:

  • Shipping partners (Delhivery, Blue Dart, Shiprocket) to fulfill your orders
  • Payment processors (Razorpay, PayPal) to process payments securely
  • Email marketing tools to send communications you have opted into
  • Legal authorities if required by law

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, however this may affect some features of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at truerootsorganicspices@gmail.com

European Union Users (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). We process your data on the legal basis of contract fulfillment and legitimate interest. You may lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

For any privacy-related queries, please contact us at: Trueroots Organic Spices 

Email: truerootsorganicspices@gmail.com 

Website: truerootsorganicspices.com